Frequently Asked Questions

If you can't find what you're looking for, please drop us a line and we'll do what we can to help!

How can we pay for our accommodation?

Will you accept credit card details in lieu of the security deposit?

What do I do if something goes wrong in the villa whilst I am there?

Why stay at a Resort Community?

Can we arrive or depart mid-week, or do you only accept Saturday to Saturday bookings?

Do you sell theme park tickets?

What is there for children to do in the villa?

Why stay in a villa instead of a hotel?

Do your villas have their own pools?

What is the star-rating of your villas?

Do you provide linens and towels?

Do you provide baby equipment?

Does the villa have a telephone?

Are there any convenience stores nearby?

How can we pay for our accommodation?
We will accept US dollar cheques drawn on a US bank account, and sterling cheques mailed directly to us, or wire transfers / online bank transfers, direct to our account. You may pay with a credit card although there is a 3.5% surcharge for this facility (more for currencies other than US$ or GB£). We request a 20% deposit to secure your booking. The balance is not payable until 60 days before your arrival date. A refundable security deposit is also payable at this time. We also require completion of a booking form, before we confirm your booking.

Will you accept credit card details in lieu of the refundable security deposit?
Yes, in some circumstances and at our discretion.

What do I do if something goes wrong in the villa whilst I am there?
We have a fantastic local management company who are on call for the duration of your stay. Their contact details are in the Villa Handbook and will be provided to you in our information pack also.

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Why stay at a Resort Community?
Part of the fun of going on holiday is meeting new friends. The beautiful clubhouse at Terra Verde with its resort pool, spa, sauna, playground, Tikki Bar and meeting room with refreshments, offer an excellent opportunity to form new friendships with fellow vacationers. You get the benefits of your own private villa, plus the hotel style facilities of the resort and 24 hour security. This may mean we charge a little more than those people on residential communities but you will find it's worth it!

Can we arrive or depart mid-week, or do you only accept Saturday to Saturday bookings?
We are happy to accept bookings commencing on any day of the week.

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Do you sell Theme Park Tickets?
Not as such, but we do have access to preferential rates on tickets, car hire and satellite navigation systems. Please ask for more details.

What is there for children to do in the villa?
Our games rooms have air hockey, pool and, electronic darts and table football. There is an X-Box 360 and a selection of games. We stock DVDs, CDs, books, cards, board games and puzzles. We offer free wireless internet access. For younger children we usually have colouring books and crayons. We find Terra Verde Clubhouse pool, the play area and basketball court are a great source of entertainment for our children. Pool toys and swimming aids are also provided.

Why stay in a villa instead of a hotel?
....space, privacy, your own pool, cost, comfort, choice, plus you get to come to breakfast in your pyjamas, if you feel like it!

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Do your villas have their own pools?
Absolutely! Tradewinds also has a spa. Entry to the pool is via shallow steps at the 3ft end of the pool. At its deepest the water is 5ft. There is a seating area at the deep end. The pool itself is surrounded by a safety fence which is required by law and we have installed alarms on all doors leading to the pool so that children may not access the pool area without your knowledge. We provide a selection of pool toys and swimming aids for your use. Our pools are heated for your comfort, although please note that prevailing local weather conditions will affect the water temperature.

What is the star-rating of your villas?
Florida vacation homes are not yet subject to a system of classifcation. Ours have been furnished and equipped to "Platinum Standard", the highest unofficial standard. We take a great deal of pride in our homes and work hard to maintain them and keep them looking luxurious!

Do you provide linens and towels?
All table and household linens are provided. We provide bath towels,washcloths and pool towels. You'll also find, hairdryers, umbrellas, CD players, DVD players and alarm clock radios!

Do you provide baby equipment?
Cots / cribs, strollers, high-chairs and safety gates are provided free of charge. If you require additional itmes, please let us know.

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Does the villa have a telephone?
All local and long distance calls are free of charge. International calls are also free of charge to most destinations. International calls to USA, Canada, UK, Ireland, Italy, France and Spain are free of charge. Calls to premium rate numbers or non-geographical numbers and to European mobile / cell numbers will incur an additional charge which will be deducted from your security deposit.

Are there any convenience stores nearby?
There are not just one, but two 24- Hour Wal-Mart Super-Store's within 5 minutes of Terra Verde and a Publix.

If neither of our homes are available, please contact us anyway, we may be able to help you find suitable accommodation!